During the Directed Group ticket sale earlier today we encountered a technical issue on the Burning Man side of the operation. Our new ticket vendor, Ticketfly, worked with us to quickly identify and isolate the issue and then developed, tested and deployed a solution. The entire process took about 30 minutes.
During this time, inquiries to the Burning Man ticketing support desk skyrocketed with participants concerned they would not be able to purchase tickets. With the help of Ticketfly’s support team we were able to reply to and help all of those who contacted us.
We want to acknowledge and appreciate Ticketfly’s instant response to this situation. Their troubleshooting, quick thinking, and problem-solving allowed the sale to get back on track quickly and everything is now running smoothly.
Ticket Operations Manager