I’ve Got Your “Vacation Package” Right Here
Festivals Concierge Services, part of a larger European-focused concierge company called The Key, offers VIP-priced packages for events and festivals around the world, which is great for them. They also want to offer them for Burning Man, but that’s not going to happen.
We believe strongly that paying upfront for a prescribed, curated experience that doesn’t require individual effort misses the mark and erodes Burning Man culture, and it’s absolutely not okay to sell people “the Burning Man experience” as a vacation package. This is precisely the kind of service we hope to eliminate from Black Rock City: one that essentially offers participation and “self-expression” in a box.
[In case you forgot, we have a comprehensive website section about how we deal with turnkey camping.]
Read on to learn about our interactions with Festivals Concierge Services, the actions we’re taking to stop what they’d like to do in Black Rock City, and how you can help.
We first learned of Festivals Concierge Services (FCS) in the summer of 2014 when we received reports about their website — burningmanvip.net — which was selling concierge services involving Black Rock City. We reached out concerning their unapproved uses of Burning Man’s intellectual property (IP) and offer of unauthorized services. Festivals Concierge Services changed the website as we requested, and they claimed that they were not offering any services at or to the 2014 Burning Man event in Nevada.
We next heard about Festivals Concierge Services in March 2015 when we received reports about the “Art on Playa Foundation,” an organization that Festivals Concierge Services started, purportedly to help their wealthy clients provide financial support to Burning Man artists. We saw that the Art on Playa website was using our logo and other IP, and causing confusion among artists and other participants about our involvement with them (we had none). So we reached out to Festivals Concierge Services again, explained our principles and policies again, and asked them to stop using our IP on their websites. Once again, they agreed to comply with our requests.
Sadly, we can’t say we were totally surprised when we learned that Festivals Concierge Services recently added a new “Burning Man concierge” page to its website. They have since changed the leading graphic — bearing a garish, computer-generated private jet flying over Black Rock City — to read “Black Rock City” instead of “Burning Man,” but FCS still uses the Burning Man name liberally (for example, at press time, FCS lists Burning Man as one of its “Products” on its Facebook info page). The page makes unauthorized use of Burning Man’s IP and claims to offer concierge services at our 2015 event (everything from transportation and tickets to Mutant Vehicle rentals and on-site theme camp management). This is all completely unauthorized by the Burning Man organization. Our community also took notice, and offered their pointed opinions protesting these activities in a Facebook thread that was deleted by Festival Concierge Services on 5/20/15.
We have contacted Festivals Concierge Services yet again, reminding them that they can’t offer “Burning Man concierge services” or use our IP to promote their business. We’re also taking a number of other steps to protect our principles and our stance on this issue:
- Notifying applicants to our Outside Services (OSS) and Air Carrier Services (ACS) programs that if we learn they are doing business or subcontracting with concierges services (such as FCS) or their clients, we will deny access to the OSS and ACS programs.
- Revisiting and revising the overall OSS program structure so companies like this can’t exploit the system (this process began after the 2014 event).
- Notifying BLM that FCS will not have a contract with Burning Man and should not receive a BLM Special Recreation Permit to operate its concierge business on public land.
- Coordinating with DMV and Placement to ask Mutant Vehicle operators and theme camp organizers not to provide services or camping to FCS or their clients.
- Working with our Ticketing Team to prevent FCS staff from acquiring event tickets for resale to their clients.
- Communicating with YOU, our community, to keep you informed about these activities, and to solicit your help with combating the packaging and sale of our culture now and in the future.
We welcome your questions and comments below. If you’re aware of any other companies using Burning Man’s intellectual property to sell “VIP Burning Man experiences” or the like, send a report to email@example.com.