Burning Man’s Secure Ticket Exchange Program (STEP) launches this week. STEP is an online system that facilitates the safe resale of tickets that have been purchased directly from Burning Man, and is designed to provide a hassle-free, secure way of buying and selling Burning Man tickets while avoiding scammers, counterfeits and scalpers.
We’ve created a comprehensive FAQ about STEP that will answer any questions you may have about the program … but we wanted to let you know how it’s going to roll out this week so you can plan accordingly. Here’s how it will go:
On Wednesday, February 29 at 12 noon PST, STEP will be opened to those who have tickets they want to sell. We’ll be emailing everybody who bought tickets through our Pre-Sale or Main Sale in the next two days, inviting you to sell your extra tickets into STEP. If you’re one of these people, watch your inbox for that email (if you don’t get an email by Thursday, visit http://tickets2.burningman.com/contact.php and select “Missing STEP email” from the drop down menu). People selling tickets into STEP will be credited the face value of the ticket and any delivery fees, but not the original service fees; Burning Man will cover the credit card merchant fees for the refund. You’ll be able to sell your tickets into STEP anytime until August 7, 2012 (if they are being held at Will Call), after which STEP will be closed.
On Friday, March 2 at 12 noon PST, we’ll open up STEP to those wanting tickets, inviting those who registered for the Pre-Sale and Main Sale but did not receive tickets to join the “want tickets” queue, on a first-come first-served basis. If you are one of those people, watch your inbox for an email containing sign up information in the next few days (if you don’t get an email by Thursday, visit http://tickets2.burningman.com/contact.php and select “Missing STEP email” from the drop down menu). When you opt to turn your original Pre-Sale or Main Sale registration into a sign up for the “want tickets” list, you will be signed up as requesting the same number of tickets through STEP as you originally requested.
When a ticket becomes available through STEP, the person at the front of the queue will be sent an email giving them an opportunity to purchase the ticket(s). Tickets will be sold at face value of the original ticket, plus service ($6/ticket + $1/order) and Will Call delivery fees ($12/order). You will only be offered the next ticket(s) available; unfortunately, we’re not able to maintain three queues for three separate ticket price points, so you will only have the option of whatever price point comes up next in the queue. If you decline the ticket(s) or don’t purchase them within 72 hours of their becoming available, the next person in the queue will be given the opportunity to purchase them. If you decline a ticket, you will lose your place in the queue and will not be able to sign up again.
All tickets purchased through STEP are non-transferable, and will be held at Will Call for pick up. If you purchase a ticket through STEP but then decide you cannot attend the event, you can sell it back into STEP for somebody else to purchase, as long as you do it before August 7, 2012.
If you have any questions, please review our FAQ.