During the Directed Group ticket sale earlier today we encountered a technical issue on the Burning Man side of the operation. Our new ticket vendor, Ticketfly, worked with us to quickly identify and isolate the issue and then developed, tested and deployed a solution. The entire process took about 30 minutes.
During this time, inquiries to the Burning Man ticketing support desk skyrocketed with participants concerned they would not be able to purchase tickets. With the help of Ticketfly’s support team we were able to reply to and help all of those who contacted us.
We want to acknowledge and appreciate Ticketfly’s instant response to this situation. Their troubleshooting, quick thinking, and problem-solving allowed the sale to get back on track quickly and everything is now running smoothly.
Rebecca Throne Ticket Operations Manager Burning Man
Rebecca was Burning Man’s head of Ticketing from 2007-2022. She created and implemented ticketing strategy and operations each year. She first attended Burning Man in 1999 and began working with the organization as a volunteer in 2001 with the Center Camp Café. Seeing firsthand the need to foster community and organize to support the 500+ volunteer base of the Café, she pioneered the role of Volunteer Community Manager. She focused on ticketing strategies that support community, as well as facilitating critical communications to the Burning Man community through producing the annual printed Survival Guide and What, Where, When handbook of participant events. Prior to her experience with Burning Man, Rebecca worked in branding and creative direction, business innovation strategy, retail management, and dabbled in finance, although at her core she has always been an artist. When not working on Burning Man projects, she is happily raising two young Burners in her native San Francisco.